Range, fryer, grill and bain-marie repair in Antalya
Fault diagnosis, repair and scheduled maintenance for gas and electric ranges, fryers, grills and bain-maries. We trace ignition, flame safety, thermostat and heating element faults by measurement and fix them without bypassing the safety devices.
Common faults and symptoms
Cooking equipment may look simple, but it works with gas and high temperatures. The safety devices in these units (the flame failure thermocouple, the safety thermostat) cut in deliberately when something is wrong; instead of bridging them, the cause has to be found.
- 01
Burner will not light or the flame goes out
The burner does not ignite, or the flame goes out when you release the knob.
Possible causes- Dirty or faulty flame failure thermocouple
- Faulty ignition electrode or igniter
- Problem with the gas tap or valve
- Blocked burner ports
- 02
Yellow, sooty or irregular flame
The bottoms of pans turn black and the flame is unsteady or too high.
Possible causes- Dirty burner and gas injector
- Incorrect air adjustment
- Unsuitable gas pressure
- Injector not suited to the gas type (natural gas/LPG conversion not done)
- 03
Fryer not heating the oil
The oil does not reach the set temperature, or the fryer does not work at all.
Possible causes- Tripped high-limit safety thermostat
- Heating element fault, or burner fault on gas models
- Faulty operating thermostat
- Problem with the electrical connection
- 04
Fryer overheating, oil smoking
The oil rises above the setting. This is a fire risk; switch the unit off immediately.
Possible causes- Thermostat fault or drifting setting
- Temperature sensor out of position
- Old, foaming oil
- 05
Grill not heating evenly
Part of the plate stays cold and cooking is uneven.
Possible causes- One of the heating elements burnt out
- Blocked burner on a gas grill
- Thermostat fault
- Grease and carbon build-up on the plate surface
- 06
Bain-marie not heating or running dry quickly
Food stays lukewarm and the well needs water all the time.
Possible causes- Heating element burnt out from running dry
- Thermostat fault
- Scaled heating element
- Water leaking from the drain tap
What we check during a service visit
- Gas connections and leak check
- Flame failure thermocouples and ignition system
- Burners, gas injectors and flame adjustment
- Resistance measurement of heating elements
- Operating and safety thermostats
- Temperature measurement and calibration
- Electrical connections, cables and earthing
- Taps, knobs and control parts
Every job ends with a written service report: symptom, diagnosis, work done and test result on one page.
Before you call us
These checks are safe to do and make it easier to describe the fault.
- If you smell gas: close the valves, ventilate the area, do not touch electrical switches and leave the room; for natural gas, call the 187 natural gas emergency line (Türkiye).
- Make sure the main gas valve and the unit’s own valve are open.
- If the fryer’s safety thermostat has tripped, do not try to restart it before the oil has cooled.
- Do not run the bain-marie dry; check the water level.
Do not work on the electrical panel, the gas line or the refrigerant circuit yourself; switch the unit off and call us.
Maintenance tips
These are general recommendations; the instructions and values in your unit’s manual always take priority.
Every day
- Clean the hob and burners once they have cooled; spilt food blocks the burner ports.
- Filter the fryer oil and remove crumbs; replace oil that has thickened and foams.
- Clean the grill plate and the grease tray.
- Drain the bain-marie and let the well dry.
Every week
- Clean the fryer pot thoroughly at each oil change, without damaging the heating element or sensor.
- Check that the gas taps and knobs turn freely.
- If scale is starting to build up in the bain-marie, clean it with the product recommended by the manufacturer.
- Keep up with cleaning the extractor hood grease filters; greasy filters increase the fire risk.
At scheduled maintenance (technical service)
- Gas leak check and flame adjustment
- Testing of thermocouples, ignition and safety thermostats
- Measurement of heating elements and thermostats, temperature calibration
- Check of electrical connections and cables
Frequently asked questions
Why does the flame go out when I release the knob?
On gas ranges, the flame failure device (thermocouple) cuts the gas when it does not detect a flame. If the thermocouple is dirty, out of position or weak, it can cut the gas even while the flame is burning. It is a safety part: it must not be bypassed, but cleaned or replaced.
Why does my fryer switch itself off?
Fryers have a safety thermostat that stops the oil reaching a dangerous temperature. If it trips, there may be a problem with the operating thermostat, the sensor or the heating element. If the safety thermostat keeps tripping, stop using the unit and call for service.
Can a natural gas appliance be used with LPG?
Only with injectors (nozzles) and settings suited to the gas type; the same applies when switching from LPG to natural gas. If a unit is used without conversion, the flame burns sooty or irregular, efficiency drops and a safety risk arises. The conversion should be done by a competent technical service.
Why do bain-maries break down so often?
The heating elements of wet bain-maries are designed to work under water. When the water level drops or the well is run dry, the element can overheat and burn out. Limescale building up in hard water also slows heating. Checking the water every day and cleaning the well regularly reduces the risk of faults.
Brands we service
We are an authorized service for Crystal and Expert. We also maintain and repair equipment from other brands, but we are not an authorized service for those brands. Send us the brand and model of your unit and we will look at it together.
Other brands we maintain and repair
Brand names are for information only; we are not an authorized service for brands other than Crystal and Expert.
Service areas
From our base in Kepez we serve Kemer, Konyaaltı, Kepez, Muratpaşa, Lara, Aksu, Belek, Side, Manavgat and Alanya in Antalya, and the neighbouring provinces of Burdur and Isparta. We come to your business to diagnose the fault on site.
Service areasOther equipment
- Combi oven repair
- Commercial dishwasher repair
- Commercial refrigeration repair
- Ice machine repair
- Citrus juicer repair
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Kitchen breakdown?
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